We love Footballfigure and we want you to love it too.
100% Satisfaction Guarantee
When you make a purchase at Footballfigure, we want you to be completely satisfied with your order. You shouldn’t just like your stadium, you should LOVE it. And, if you’re not satisfied with your purchase, we want to correct it right away.
Our 100% Satisfaction Guarantee means that we’ll stay true to our word. Every purchase at Footballfigure Usis backed by a 14-Day 100% Satisfaction Guarantee. If you don’t love your purchase for any reason, contact us within 14 days of receiving your order and we will replace, fix or refund your order (less shipping costs).
14 Day Return Policy
If your item was damaged during shipping, a Customer Service Representative will help to process the return of your damaged item so that we can get a new one to you as soon as possible. If you are not 100% satisfied with your purchase, you can ship any item(s) you want to return back to us for a full refund minus shipping charges. Unless damaged during shipping, all items returned must be received in resellable condition to process a refund. Any items returned that are broken, ripped, bent or stained cannot be processed for a refund.
In order to return any item(s), you are REQUIRED to contact us for a RMA (return merchandise authorization) number so that we can track your package and properly issue you a credit for your returned products. Footballfigurereserves the right to charge up to a 15% restocking fee for any products that are refused upon delivery.
If you have decided to return a product to Footballfigure:
- You are required to return item(s) in original undamaged shipping box, including packaging.
- you are responsible for getting insurance for the full purchase price of the product with the mail carrier of your choice when you ship it. If the item is damaged during transit and does not have insurance, Footballfigure Us cannot issue a refund for the item(s) that were returned.
- You are responsible for any return shipping costs.
Please ship to:
4901 Morris Heights
Arlington, TX 76016
Once an item has been received by our team at Footballfigure, we will process the return in full (less shipping charges). If you are receiving any credit for your order, it will take approximately 2-3 Business Days to see the reflected balance on your statement depending on your bank.